Continual Improvement

Basic Tools for Continuous Improvement

This one-day course is designed to provide analytical tools to managerial and supervisory employees. This course will help them make better decisions objectively based on analysis of data and information.

Understanding and Implementing 5S

This one-day course, intended for managers and supervisors, aims to provide the participants with the Japanese-developed concept of housekeeping. This concept has been proven effective to help companies be more organized and improve quality of work.

Customer Service Program

This one-day course, intended for Managers, Supervisors, Customer Service personnel, aims to provide the participants with the understanding of the concepts and principles of customer service. It will also discuss how to improve customer communcation, efficient handing of customer feedback, including identifying personalities and how to handle them, and identifying means of meeting and enhancing customer satisfaction and retaining them.